Need help? You’ve come to the right place.
We love our customers and want to hear from you! Our world class support team is ready and waiting to serve. Use any of the methods below to let us know what we can do to help. Working with us is quick, easy, and fun.
Here’s how you can get in touch with us:
Live Chat
Our support team is standing by ready to help. Just click the button to chat with us live. If we’re offline, just leave a message and we’ll get back to you right away.
Email Us
Is live chat not your thing? No problem, take your time, think about it and send us an email. Our friendly support staff will respond back to you within 24 hours or the next business day.
Search our FAQ’s
Chances are someone else has already had a similar question to you, and that answer is waiting in our easy to use knowledge base. Just click here to search for your question.
Frequently Asked Questions
Out of more than 6,590 support requests, these are the most common questions we receive.
Click a question below to reveal the answer.
Returns
Our return policy is simple. If you aren’t completely satisfied with your purchase, just contact us within 60 days for a hassle free refund.
1. Contact us at [email protected] via email. Please include your name, email, and order number.
2.We will then provide you a return merchandise authorization number and the shipping address to our return facility.
3. Please print the authorization code on the outside of the return package. (Returned items without an authorization code will not be processed.)
4. We will refund you the full cost of the item excluding the shipping, handling, and insurance charges.
5. We will notify you by email of your refund once we have processed the returned merchandise.
6. We will process your return as soon as the item is received, although the refund may take several business days to be reflected on your statement. Refunds will be made in the same form as the original payment.
Please don’t hesitate to contact us if you have any further questions
Learning Your Beauty Profile or Energy Type
The Discover Your Beauty Profile Bundle is intended to assist you in discovering what your Beauty Profile or Type is. It is a course which describes all of the four Beauty Profile Types and comes with a book, the Beauty Profile online videos, and an introductory DVD of the 5 elements of Dressing Your Truth. The Beauty Profile Bundle does not teach you how to Dress for Your Type of Beauty.
The Dressing Your Truth course is the 3-hour online video program and life-time club membership that is specific to your Beauty Profile Type. This course is where the tools and resources are for Dressing Your Truth and provides the details of how to incorporate the 5 elements of your Beauty Profile into your clothing, your make-up, your hair style, and accessories. As a life-time club member you receive access to the ongoing Club Nights, Hands-on Events, Dressing Your Truth forum, the Dressing Your Truth Salon, Expert Services, and more!
We are so glad you want to understand yourself better. We are here to support you and make this journey fun for you.
It is not uncommon to feel like you need help determining your Type. Most people are able to determine their Beauty Profile/Energy Type by using our online video training and by reading one of Carol’s books: Discover Your Personal Beauty Profile or It’s Just My Nature.
If you have already gone through both the course and book and are still questioning your Type, we recommend reviewing the resources listed in your members area. Log into your Dressing Your Truth account and look under the tab labeled “More Support For Knowing Your Type.”
In addition, you can access two other resources to learn more about facial profiling and the natural instincts of each Type: Carol’s archived recordings of her BlogTalkRadio show, and many videos on her blog www.thecarolblog.com. Both of these free resources can be very helpful in determining your Type.
Most importantly, trust yourself. You know yourself better than you think.
If you have already gone through the online video course and read the one of Carol’s books (Discover Your Personal Beauty Profile orIt’s Just My Nature), but still aren’t sure of your Type, don’t lose hope! Be patient with yourself and trust your instincts.
If you really feel that you need or want some additional help beyond the resources that we have already provided you, we have some additional options to help you out.
You are invited to join Carol for one of her monthly Beauty Profiling Support Calls, where you can hear some of Carol’s best tips for figuring out your Type. To find out when the next support call is, Click Here.
You also have the option of meeting personally with one of our profiling experts. If you’re able to visit our Center in Utah, an Energy Draping is one of the most effective ways of helping you determine your dominant Beauty Type. You can schedule an Energy Draping with a Beauty Expert at the Center for Living Your Truth in Draper, Utah, by Clicking Here.
If you are not able to visit our Center in Utah, but have found yourself really undecided on your Beauty Type, you can can schedule an online Live Your Truth Coaching Session with Carol Tuttle, via Skype video. To schedule your online appointment with Carol, Click Here.
If you’re feeling frustrated, don’t give up. Knowing your Beauty Profile is one of the most empowering, freeing things you can know about yourself. It’s worth it!
Chances are, you will identify your Beauty Profile correctly when you begin Dressing Your Truth. But we don’t want you to worry.
If you have chosen a course Type that you feel is not the right one for you, please contact the customer support team and they will exchange your course for the correct one, no problem. Our priority is helping you to Dress Your Truth!
The face profiling videos are located in your Members Area under the Dressing Your Truth tab here.
Please click on the More Support For Knowing Your Type tab in the left hand column. Then click on the Face Profiling tab where you will be directed to a page with several face profiling videos of all four Beauty Profile Types.
Listen and learn as Carol and Anne walk you through these examples and explain what they are seeing in the faces of these beautiful women.
Order Related Issues
To redeem a gift certificate just go to http://dyt.liveyourtruth.com/gift-card/. If you are already logged in to your account you will be able to enter the gift card number in the space provided and add it to your account. If you are not logged in you’ll need to do that first in order to apply the credit to your account.
Once the credit has been applied you will be able to redeem it during the check out process.
The Style Guide for your Type will be sent out as soon as you select your specific Type Dressing Your Truth course, and should arrive within 2 – 3 business days within the US. For international orders it may take up to 4 weeks.
Within the US: All of our orders ship First Class/Priority mail and should arrive within 2-3 business days. You’ll receive a shipping confirmation email with a USPS tracking number to check your order for delivery. Please email us at [email protected] with any problems.
International orders: Your order may take up to 4 weeks to arrive, depending on your country and location. There is no tracking number available for international orders, but please email [email protected] if you have any questions.
Please contact us at [email protected] to report any missing or damaged items. Please include your order number and complete item name(s) and we’ll be happy to help you.
Troubleshooting & Account Help
Please make sure that you have the latest version of flash player installed on your computer, and you can upgrade/download that at www.adobe.com/flashplayer. That usually solves the issue, but you may also want to use Firefox as your web browser if you’re not already, as it’s the most compatible for video viewing, and it’s free at www.firefox.com. Also make sure you don’t have any parental control settings or security settings that may be blocking it.
If your internet speed is the issue, please pause the video and let it stream in at it’s own pace, and then press play to watch it smoothly. If you need further assistance, please contact us at [email protected]
If you have difficulty logging in, click on the “Forgot Your Password” link and enter your email address. A temporary password will be emailed to you. Once you’ve logged in with that, you can click on the Accounts & Orders tab to change your password to what you’d like.
Please make sure you are trying to log in with the email address you originally signed up with. If you are still having difficulty, just email us at [email protected] and we’ll be glad to help you.
To log in to the Live Your Truth forum, please visit http://forum.liveyourtruth.com and register your unique user name and password. You will receive an email confirmation that your account has been activated. Enter your user name and password in the Login area of the forum and you will be able to participate in the Energy Profiling and Carol’s Healing Products areas of the forum. The Dressing Your Truth section of the forum does require a Dressing Your Truth club membership and a special password which is located in the Forum folder of your Dressing Your Truth member area.
When logged in to your Member’s area, click on the Account & Orders tab to update your billing address, shipping address, or to change your password. To change your email address, please contact us at [email protected]
Still Need Help?
